1&1 Web Hosting Review (2017) – Pros & Cons of 1and1.com

1and1 reviews

1&1 Web Hosting is a well-established brand in the hosting industry with a history that looks back on almost 30 years of activity. Apart from feature-rich unlimited shared hosting plans, WordPress hosting, managed cloud hosting, VPS and dedicated servers, they also offer domain registration, website builder, security, eCommerce and online marketing tools.

1&1 Company Overview

1&1 Web Hosting has established its range of hosting and ancillary services in many different international markets. With 7,000 employees worldwide, the company has high-performance, green datacenters in the USA and Europe. 1&1 Web Hosting has positioned itself as a hosting for both individual users and small to mid-sized businesses.

1&1 Plans & Pricing

1&1 Web hosting offers both basic and advanced hosting plans, thus, covering a wide range of website hosting needs. Each hosting type offered presents customers with several packages, so finding a plan that has the resources and tools you need is easy.

Shared plans (price range: $0.99/mo-$8.99/mo with 12-month commitment)

1&1’s shared hosting portfolio is represented by three unlimited plans, the standard Unlimited, the Unlimited Plus (their most recommended plan), and the Unlimited Pro.

All these plans include a free SSL certificate, a free domain, access to over 120 click&build web apps, hosting for unlimited websites, unlimited webspace, and unlimited databases with the Unlimited Pro and Plus plans. These two latter plans include up to 1.2 GB RAM and 2 GB RAM, respectively, as well as SiteLock Basic, 1&1 CDN (with Railgun for Pro plan), and App Expert support with the Pro plan.

In terms of email features, unlimited email hosting and unlimited email storage is available only with the Pro and Plus plans, while anti-spam and anti-phishing tools are offered with all shared hosting plans.

To benefit from the amazing introductory prices (just $0.99/month for the standard Unlimited plan), 1&1 Hosting requires you to commit for a 12-month period.

VPS servers (price range: $4.99-$29.99/mo; 12-month commitment)

Customers looking for a VPS server for small to medium-sized projects have 5 Virtual Server Cloud packages they can choose from. These plans are built on cloud infrastructure and use the latest Intel Xeon E5 processors and SSD storage.

With each VPS plan, customers get unlimited traffic, full root access, SSD traffic, VMware Virtualization, Plesk ONYX, choice of Linux or Windows, choice of datacenter, backups, SSL certificate, custom firewall rules, server snapshots, manual or automatic server image creation, etc.

In terms of resources, with 1&1 VPS servers you can receive up to 4 vCores, 8 GB RAM, and 160 GB SSD.

Dedicated servers (price range: $69.99-$599.99/mo)

If your requirements are more complex than what a VPS server can offer you, one of 1&1’s many dedicated servers will help you easily tackle any medium sized or large project you may have.

1&1’s dedicated servers line up various types of Intel processors (Atom, Quad Core, Xeon E3 and E5), AMD processors (Hexa Core, Opteron),  SSL certificate, root access, unlimited traffic, choice of Window/Linux or managed servers, SSD storage, Plesk 12.5 control panel, free marketing and SEO tools, a wide range of web applications, backup solutions and several other security features that ensure the ultimate protection for your website data.

1&1 has several promotional offerings called Power Deals, which either grant you 3 months off on certain plans or you pay a lower monthly fee for the first three months. The number of customers who can benefit from these power deals is limited, and the promotions work on a first come, first served basis.

The company also has a Business Line by Dell offering, which features high-end hardware with 1 Gbit/s connection, Intel Xeon E5 processor, up to 10 Cores (HT) x 2.3 GHz (2.6 GHz Turbo Boost), 128 GB DDR4 EEC RAM, 6000 GB disk space (SSD optional), and hardware RAID 6 for $299.99 for the first three months, then $599.99/month.

Cloud Servers (price range: $9.99-$349.99/mo or billing on an hourly basis)

1&1’s cloud servers are another amazing hosting offering that come with SSD storage, SSL included, choice of data center (US, Germany or Spain), choice of managed or unmanaged servers, choice of OS (different Linux and Windows versions), unlimited traffic, software development kits, VPN, Plesk ONYX, firewall, load balancer, full API, cloud apps, etc.

You can select from 11 cloud servers that come with standard configuration that can be later adjusted with 1&1’s Hot-add resize feature, or you can build your own VPS plan with the Cloud Server Flex plan starting at $15.84/mo. You can pack up to 16 vCores CPU, 128 GB RAM, and 500 SSD storage. All packages include a $50 starting credit.

The cheapest cloud server plan, the Cloud Server M, starts at $9.99/mo with 1 GB vCore, 1 GB RAM, and 50 GB SSD, while their most expensive standard configuration plan (Cloud Server 5XL) costs $349.99/month and features 16 vCores, 48 GB RAM, 500 GB storage.

For those looking for managed cloud hosting, 1&1 lines up three hosting packages in this department as well with prices ranging from 14.99/mo to $34.99/mo.

If you’re working on a short-term project and you wouldn’t need a cloud sever for an entire month, you can choose 1&1’s hourly billing system, and pay only for what you’re using. Hourly rates start at $0.014.

WordPress Hosting (price range: $0.99-$8.99/mo)

There is always a great demand for WordPress hosting plans, and 1&1 is recognized among the top providers of hosting for WordPress. They provide 3 hosting packages with 1 domain included, 1 to unlimited WordPress projects, 50 GB SSD to unlimited SSD storage, unlimited visitors, unlimited email accounts, DDoS protection, SSL certificate, geo-redundancy, pre-live staging, and special features in higher tier plans such as CDN with Railgun and SiteLock Basic.

These plans support NGIX and PHP7, guarantee up to 2 GB RAM, feature several pre-installed plugins, ready-to-use templates, and 24/7 expert support.

1&1 Features’ Summary & Value

From 1&1’s feature analysis, it’s clear that this hosting provider is high on performance and security features. DDoS protection is available for all plans, and so are SSL certificates. They also include SiteLock, CDN with Railgun for some of their plans and offer geo-redundancy for 100% availability.

They offer unlimited webspace with their shared hosting packages and unlimited traffic with all their hosting packages, which is unheard of especially when it comes to dedicated hosting plans.

Their vast selection of Virtual, Cloud and Dedicated Servers cover a long list of use cases, and the resources and features included with each plan appeal to individual users, developers, and businesses.

1&1’s hosting packages are not eCommerce-ready and the reason for that is that the company offers separate eCommerce site building plans that come with SSL certificate included, PayPal integration, powerful online marketing tool, step-by-step instructions, mobile optimized eCommerce site, presence on all online marketplaces, etc.

1&1 Customer Support

In terms of support options, 1&1 Web Hosting offers 24/7 phone and mail support and a Help Center on their website, which covers multiple topics related to the company’s services.

Unfortunately, there isn’t any live chat support, and the support they do have is widely criticized by their customers for long response times and unpleasant experiences with support agents.

1&1 Pros & Cons

Now that we’ve analyzed the hosting packages and hosting features available on 1and1.com, let’s see the advantages and disadvantages of signing up with them.

Pros of 1&1

  • Excellent security features (DDoS protection, SSL certificates, SiteLock, Geo-redundancy, etc.);
  • Unlimited traffic with all plans;
  • Both Linux and Windows hosting (with choice of OS versions);
  • Multiple hosting types and hosting packages (major hosting types are well-represented through multi-tier packages);
  • Multiple data center locations (US and EU);
  • Low-cost solutions (affordable introductory prices and promotions);
  • Hourly billing (with Cloud Servers).

Cons of 1&1

  • Slow, unsatisfactory customer support;
  • No live chat option;
  • No option to add cPanel.


If security and performance are your top priorities when looking for a web host, 1&1 Web Host have gotten down the science of both these expectations. They also give you lots of freedom in choosing or even building your own hosting package. Unfortunately, their customer support doesn’t manage to live up the otherwise amazing hosting products they offer.

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